Secure cloud payment solutions

Connecting Wales offers PCI DSS compliant solutions. We work with the industry leading secure cloud payment and data protection providers to offer secure payment solutions for Cardholder Not Present payments.

Our range of solutions enable you to take citizen payments securely by phone, by IVR or by any digital channel; whether your agents are working from the contact centre or remotely.

Our solutions provide public sector organisations with a secure way of handling payments by phone, IVR or digital without bringing their environments in scope of PCI DSS. Our solutions integrate with all payment solutions providers.

PCI compliance for remote agents

Enable your agents to take payments from anywhere

With many contact centre agents now working from home our PCI Remote Working solution gives organisations the ability to securely handle credit and debit card payments, while also complying with PCI DSS rules.

As a cloud-based solution, Connecting Wales’ PCI Remote Working solution is quick to deploy, typically live within 48 hours, and provides a solution for homebased contact centre agents who are using non-centralised telephony, such as mobile phones, landline telephones, remote extensions on PBX systems, or Voice over IP platforms, such as Microsoft Teams or Skype for Business.

PCI Remote Working enables card payments to be securely handled using DTMF masking technology. Citizens input their card information using their telephone keypad when prompted by the adviser, and the information is automatically transmitted to the Payment Service Provider (PSP) for authorisation. No cardholder data is exposed to the homeworking agent or enters your organisation’s environment, meaning the scope of PCI DSS is vastly reduced.