Optimise citizen experiences with AI-powered chatbots
Improve citizen experiences through self-service automation, reducing the pressure on your contact centre agents and giving them the time to provide additional support to your citizens that need it most.
Seamlessly integrated automated services to citizens through the use of cutting-edge technology.
Using AI to improve services and agent availability
Improve citizen experiences, reduce contact centre pressures, automate simple citizen services.
With the improvement of customer service being crucial in Wales, organisations must look to adopt new technologies to help streamline their citizens exeprience journeys and the way that they serve their citizens.
Features & Functionality
Workforce Management Solutions
With the Connecting Wales Workforce Management (WFM) solution you can optimise agent management and get citizens to the right person, with the right skill, in the right place, at the right time.