Using AI to improve services and agent availability

Improve citizen experiences, reduce contact centre pressures, automate simple citizen services.

With a range of recently introduced regulations in Wales demanding the improvement of digital services and dual language accessibility, organisations must look to adopt new technologies to help streamline their citizens experience journeys and the way that they serve local communities.



Features & Functionality

Workforce Management Solutions

With the Connecting Wales Workforce Management (WFM) solution you can optimise agent management and get citizens to the right person, with the right skill, in the right place, at the right time.