Using AI to improve services and agent availability

Improve citizen experiences, reduce contact centre pressures, automate simple citizen services.

With the improvement of customer service being crucial in Wales, organisations must look to adopt new technologies to help streamline their citizens exeprience journeys and the way that they serve their citizens.


Features & Functionality

Workforce Management Solutions

With the Connecting Wales Workforce Management (WFM) solution you can optimise agent management and get citizens to the right person, with the right skill, in the right place, at the right time.