Connecting Wales: the bespoke, shared-service cloud platform for the Welsh public sector.
Transitioning to cloud technology is a key objective of the Welsh Government’s ongoing ICT strategy, and with good reason.
Cloud technology increases efficiency, flexibility and security. It gives organisations greater control over resources, is easy to scale up or down, and makes organisations future-proof.
The Benefits of Cloud
This means there are greater opportunities to allow staff and contact centre agents to work remotely or from home, without any impact on the organisation. So long as an internet connection is available, everyone can be at work – whether on mobile, laptop or desktop PC.
As a result, workforce management is more efficient both for managers and team-members, agents are happier, collaboration is more likely.
Connecting Wales is a fully-managed cloud-based platform. Meaning general maintenance and essential security and system updates are installed instantly – leaving you to focus on your citizens.
Technology also allows you to accurately forecast the changes within your organisation, allowing resources to be managed better.
It can seriously reduce the cost of disaster recovery, which can be expensive without cloud-based back up.
Security is always an ongoing consideration, and that is not likely to change any time soon. With cyber threats more prominent and data protection an increasing concern globally, a robust and secure infrastructure for your telephony and contact centre is essential for peace of mind.
Updating Connecting Wales’ security patches can be done remotely from anywhere. Eliminating the need to visit an on-premise solution means that the turnaround to protect your infrastructure from potential attacks can be near-instant.
The latest features and functionality via the cloud
Create a roadmap to the cloud that capitalises on existing investments while integrating the latest features and applications.