Helping you deliver an outstanding experience for Welsh citizens in a digital world

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Add real value to our customers, and to your citizen experience

At Connecting Wales, we build consultative partnerships that add real value to our customers, and to your citizen experience. We help our public sector customers deliver their Customer and Digital Transformation goals and, where required, building a technology strategy to ensure your organisation evolves to meet and exceed your strategic demands as well as maximising your technology investments.

Our consultative approach, delivered in partnership with the Welsh Local Government Association (WLGA) as part of their Digital Maturity audit processes, will use a data-led process to discover the pain points and the solution best suited to your organisation.

Our highly experienced team of consultants have decades of experience in the private and public sectors, helping organisations to achieve their goals using transformative digital technologies.

We bring expertise in communication and citizen experience design, analytical tools, flexible delivery models and risk averse models. As trusted advisors, you can count on us to deliver the services needed to drive digital transformation across your organisation.

And once you’re on the Connecting Wales platform, we look after you through our service delivery teams and our 24/7/ 365 Operational Support Centres.

Business Discovery

Every Connecting Wales engagement can start with a detailed discovery phase to understand the existing ecosystem and key objectives. The analysis of these findings then identifies opportunities and sets a benchmark of how the improvements they bring can be measured. The subsequent roadmap will prioritise options and open the way for a commercial proposal.

Solution Design

Our highly experienced team of solution architects work with our customers to gather their requirements and build out designs across the full spectrum of communication technologies. The team will work with you to run workshops and create detailed documentation to ensure that the many technologies on offer through the Connecting Wales framework are tailor-made to suit your requirements. The team has unrivalled experience in digital transformation, migrating to cloud, artificial intelligence & automation, and secure infrastructure.

Project Implementation

Your project will be handled by our highly experienced full time Project Management Office (PMO). Our professionally qualified and experienced team delivers all Connecting Wales customer facing projects and our Project Managers are certified in Prince2 Practitioner, Agile Foundation and Association for Project Manager Professional. The team handle all stages of the project methodology and will propose suitable project documentation to ensure a successful delivery and transition into the Connecting Wales Managed Service

Ongoing Management

Once the Connecting Wales service is fully deployed, our dedicated service desk takes over responsibility for ongoing service. Manned 24/7/365 the level of service delivered to our public sector customers is second to none. The service desk utilises the latest automated tools to monitor services, utilisation, capacity, network availability and hardware performance. This proactive monitoring of networks and services ensure issues are resolved before they can impact on service quality.