Connecting Wales + Microsoft Teams
Secure, reliable, cost-effective
communications & collaboration
Welsh Public Sector organisations can now use Microsoft Teams to drive increased collaboration within and between departments and organisations. Combine the brilliant collaboration features of Teams with the advanced enterprise telephony features, contact centre capabilities, support and reliability of Connecting Wales.
Align every employee to deliver the best citizen experience
Take Microsoft Teams beyond internal employee collaboration by integrating Teams into the contact centre. The Connecting Wales multi-channel contact centre capabilities provide citizens access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each citizen contact.
Benefits of Teams Integration
Drive productivity by encouraging collaboration whether employees are in the office or working remotely.
Integrate Teams into the contact centre
Increase operational productivity and improve the customer experience. Seamlessly enable your back-office support for your front-line agents.
Find out more