Align every employee to deliver the best citizen experience

Take Microsoft Teams beyond internal employee collaboration by integrating Teams into the contact centre. The Connecting Wales multi-channel contact centre capabilities provide citizens access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each citizen contact.

Benefits of Teams Integration

Drive productivity by encouraging collaboration whether employees are in the office or working remotely.

Integrate Teams into the contact centre

Increase operational productivity and improve the customer experience. Seamlessly enable your back-office support for your front-line agents.

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