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Connecting Wales User Group: Unlocking AI & Automation Value in Wales
Join us in Llandrindod, for an exclusive session tailored for Connecting Wales key stakeholders. This event focuses on maximising the value of AI and automation, by sharing the latest platform capabilities, exploring Welsh-specific use cases, and collaborating with peers to solve shared challenges.
Maximise the Value of AI in Welsh Public Services
In such a rapidly changing environment, public sector organisations in Wales must stay ahead of rising citizen expectations and evolving regulations. This session will show how NiCE can help you focus your AI and automation efforts where they’ll deliver the biggest returns.
See What’s New from NICE
The morning session will showcase NICE’s latest capabilities, brought to life through demos and real-world public sector examples. See how innovations like AI-driven analytics, automation, and real-time agent support are already improving service delivery, compliance, and efficiency.
Leveraging AI with NiCE
From the NICE AI Calculator to tailored Welsh use cases, we’ll explore where AI can make the greatest impact, from reducing manual work to enhancing citizen engagement. You’ll leave with clear, actionable steps to apply these capabilities in your own organisation.
Learn From Fellow Users
The afternoon will focus on guided discussions and knowledge sharing amongst fellow Connecting Wales users; from AI and compliance, to Welsh language support, out-of-hours service design, and process improvement. Shape the conversation to your priorities and collaborate on solutions you can implement straight away.
Benchmark Yourself for Success
See how other councils and public sector bodies in Wales are performing, identify your own strengths, and spot opportunities for improvement based on shared challenges and results.
Why You Should Attend
Stay Ahead of the AI Curve
Cut through the noise of a constantly evolving tech market, and see where your investments will actionally move the needle for your organisation.
Discover the Tech That’s Changing the Game
From real-time agent support to AI-driven analytics, see how modern tools are being used to improve compliance, reduce risk, and free up time for better customer service.
See the Tools in Action
Watch live demonstrations of the latest technology already being used in UK public sector contact centres – including examples relevant to Welsh services.
Learn How to Get Started
Not sure how to move forward? We’ll break down practical steps for onboarding new technology, aligning data and people, and building the business case internally.
Connect with People Facing the Same Challenges
Build relationships with peers, partners, and specialists tackling similar issues across Welsh public services.
Register Here
In Partnership with NiCE
This event is brought to you in collaboration with NICE, showcasing the latest CXone capabilities and their application in the Welsh public sector.
What You'll Take Away