Communications & Collaboration

Technology has developed so quickly that the sheer number of communication tools available is enough to overwhelm any employee or IT team. The Connecting Wales platform can consolidate any Public Sector body’s communications channels into one simple, integrated solution.

That means all voice calls, voicemail, video, presence and instant messaging can be accessed from the same screen. It also allows scheduling and conferencing, as well as screen and document sharing.

Connecting Wales – bringing everything together.

Connecting Wales + Teams

Secure, reliable, cost-effective
communications & collaboration

Welsh Public Sector organisations can now use Microsoft Teams to drive increased collaboration within and between departments and organisations. Combine the brilliant collaboration features of Teams with the advanced enterprise telephony features, contact centre capabilities, support and reliability of Connecting Wales.

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What Connecting Wales offers

Ready for the Future

Always ahead of the game

Connecting Wales offers a choice of the very latest Unified Communication and Collaboration technologies. Built on an evergreen platform, Connecting Wales offers a scalable licence model that ensures you are future-proofed against changes in technology or staffing.

Work from anywhere

Agile & Flexible Working

Connecting Wales makes it easy to communicate and collaborate from any location on virtually any device. Our flexible and agile platform allows you and your employees to work anytime you choose, from any device, anywhere with internet, 4G, 5G or any data-enabled connection.

Continuity

Be ready for the unexpected

With Connecting Wales, operational continuity is guaranteed. The platform gives you the ability to work from anywhere if the unforeseen happens your employees can work from any location with no interruption or downtime.

Seamless user interface

Simple user focused design

Comprehensive collaboration and powerful conferencing for any situation, with the ease of use normally only found in consumer applications. Eliminate complexity, security risks, and productivity draining aspects associated with using multiple communications solutions in the workplace.

Management Information

State of the Art analytics

You'll never need to wonder how your service is performing, it's all part of the solution. Call pattern analysis, managed service reports and innovative monitoring tools will allow for continuous evaluation and improvement.

Mobile First

Designed for mobile

A single, mobile-first communications and collaboration experience that provides all channel calling, messaging, collaboration and meetings capabilities for mobiles, desktops and browsers. Optimized for smartphones then enhanced for other devices.

See how we can integrate Microsoft Teams into the contact centre

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